19 Jun 2019

Part-Time Level 1-2 Help Desk Support Officer – Sunshine Coast

HRM Contracting and Consulting – Sunshine Coast

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Sunshine Coast QLD
If you are wanting to start or progress your career as a Help Desk Officer then this is a great opportunity! You will be energetic, love taking initiative and solving customer issues. Our client will provide endless development and training opportunities!

Join a national company with a base on the Sunshine Coast.

You will be responsible for providing first level support to clients in a results driven, customer first and professional company. We are looking for someone who has a can do attitude, is trustworthy and fun.

The successful applicant will have experience in some or all the following areas

Firewall configuration & maintenance
Security Systems (anti-virus, anti-spam & anti-malware)
MS Security Best Practices
Core MS Server knowledge
System Centre
ConnectWise Manage & Automate
Office 365
PowerShell scripting
Voice and Data solutions
Responsibilities include:

Serve as the first point of contact for customers seeking technical assistance over the phone or via email
Perform remote troubleshooting through diagnostic techniques and questions
Determine the best solution based on the issue and details provided by customers and walk the customer through the problem-solving process
Direct unresolved issues to the next level of support
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Please send your confidential resume to us today!!

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Job Categories: Administrative and Support Services and Information Media and Telecommunications. Job Types: Part-Time. Occupation: Clerical & Administration.

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