10 Feb 2019

Full-Time Guest Services Agent – Montville

Clouds Retreats – Sunshine Coast

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Guest Service Agent – GSA (Full-Time)

A boutique hotel located in Montville, Sunshine Coast hinterland, is seeking a suitable candidate to fill the role of Full-Time Guest Services Agent within the Front Office. The ideal candidates must have excellent customer service skills, pride themselves on immaculate presentation and thrive in a friendly, motivated team environment.

In this hands-on role, you will be responsible for the check in and check out of hotel guests, maintaining guest accounts, taking reservations when required, assisting with all guest enquiries and directing internal and external phone calls.

You will also be responsible for ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Team. Creating a professional impression as an ambassador for the hotel at all times will be of utmost importance.

The successful candidate will have:

Possess sound knowledge of Front Office Operations.
Exceptional customer service skills
Excellent grooming and presentation
Positive attitude with a strong work ethic and excellent communication skills
Ability to work well under pressure and remain calm
A willingness to use initiative and solve problems
Be reliable and loyal
Experience in a similar role within a hotel environment
The flexibility to work shifts including mornings, evenings and weekends
RSA required or to be obtained
You will be asked the following questions when you apply:

Are you eligible to work in Australia?
How many years of experience do you have in a similar role?
When are you available to start?
What days are you available to work?
Please note: Should we not contact you within two weeks of receiving your application, please accept that your application has been unsuccessful on this occasion

Job Type: Full-time

Experience:

sales: 1 year (Preferred)
Licence:

QLD (Preferred)

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How to Apply

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Job Categories: Accommodation. Job Types: Full-Time. Occupation: Managers.

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