15 Apr 2019

Full-Time Customer Service Manager – Sunshine Coast

Audi Centre Sunshine Coast – Sunshine Coast

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Job Description

$65,000 – $70,000 a year
ABOUT THE ROLE:

Audi Centre Sunshine Coast has an outstanding opportunity for a professional and dedicated Customer Service Manager to join us immediately.

Our Dealership is located in modern, spacious premises, on the Sunshine Coast, and sells and services Audi vehicles.

Our Dealership is a professional environment with a stable flow of Customers. Our goal is to provide them with a superior experience, promptly attending to their requirements in an efficient and courteous manner.

With an attractive income on offer, a fantastic Coastal lifestyle, and little peak-hour traffic, there is great lifestyle waiting for you.

Responsibilities

Ensuring highest levels of customer satisfaction are achieved through effective leadership, and mentoring of your customer service team;
Devising and implementing internal processes, to maximise efficiency of ongoing customer relationship building;
Ability to devise strategies to expand customer base;
Manage day to day operations of the customer service team, including performing financial control functions by authorisation of costs, managing of sales objectives, control of budget, analysis of profit and loss;
Managing corporate/fleet accounts and reporting to senior management on results;
Providing feedback to senior management on potential process improvements;
Communicating with internal teams to discuss labour sales targets;
Monitoring CSS surveys and have an action plan in place to achieve or exceed benchmarks;
Requirements

Previous experience in a Customer Service Manager position. Experience within the automotive industry would be highly desired.
Motivated, confident and driven with a genuine enthusiasm for creating a positive customer service culture
Ability to direct, lead and mentor others
Ability to remain composed when under pressure
Excellent verbal and written communication skills
Strong computer literacy
Current driver’s license is essential
Benefits:

Generous remuneration (Salary range $65,000 – $70,000 per annum), non-contributory
Superannuation and Industry benefits
On-the-job training, development opportunities, and the satisfaction of working with an organization that strives to be the best
Significant opportunities for career development
A permanent full-time position with the financial security of a substantial, well-established Company
A collaborative team environment that values excellence and is committed to Customer care
If you have the required attitude and a desire to work with the best in the Industry, please apply with a Covering Letter and Resume – telling us what you can offer to make this job yours – via this advertisement.

Job Type: Full-time

Salary: $65,000.00 to $70,000.00 /year

Experience:

Customer Service Manager: 3 years (Preferred)

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How to Apply

For more information and to apply online, please use the View & Apply link the bottom of this page.

Job Categories: Motor Vehicle. Job Types: Full-Time. Occupation: Managers.

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