Full-Time Administration Officer, Progression and Graduation – Slippy Downs
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Student Services & Engagement (SSE) is part of the portfolio of the Pro Vice-Chancellor (Students) who is responsible for setting the vision and strategic direction for the student experience, student success and retention. SSE strives to provide a positive, transformational experience for all USC students and has a broad brief to deliver key initiatives and services under the USC Student Success and Retention Blueprint.
SSE services include USC-wide face-to-face, email and telephony to provide support and advice to students about administrative and academic matters; domestic admissions; credit application processing; course and program enrolment; examination and graduation services. SSE is also responsible for student finance services, administration of scholarships and the student information system. SSE engagement activities include student communications; first year and academic program advice; orientation and student success programs for learning engagement; support for learning; and student health, wellbeing and disability support. Reflecting USC’s values, SSE manages USC’s comprehensive program of widening participation activities with communities and schools in its broader region. SSE strives to provide a best in sector approach for all USC students, and in doing so to develop opportunities for staff engagement and career development.
Overview of the Role
Under the general direction of the Team Leader, Progression and Graduation, the Administration Officer, Progression and Graduation assists with the coordination, processing and continual improvement of Student Services and Engagement activities associated with, but not limited to, Enrolments, Progression and Graduation.
The Administration Officer, Progression and Graduation administers student enrolments and progression in accordance with University policies and relevant legislative requirements. This includes undertaking activities relating to the set up and maintenance of the student database and contributing to the continuous improvement of related business processes.
The incumbent provides high quality customer service, including timely and accurate advice and leadership in the resolution of enrolment and progression issues, ensuring appropriate liaison across USC International, Student Services and Engagement, and the Faculties. This role also supports international students and other USC stakeholders to meet compliance obligations, such as the ESOS legislative framework.
The successful candidate will hold a degree combined with relevant administrative experience. This role requires excellent attention to detail and experience in high volume administration. The successful candidate will have the ability to maintain confidentiality, use initiative, develop effective solutions, and demonstrate excellent communication and information technology skills.
Additionally, in accordance with the University’s Staff Code of Conduct – Governing Policy, all staff are expected to display professional behaviour, communicate respectfully, and perform their duties responsibly.
The position holder may be required to work non-standard hours during the academic year depending on the demands of the work area. Opportunities for recreational leave may be restricted during peak periods.
A role statement is not intended to limit the scope of a role but to highlight the key aspects of the role. The requirements of the role may be altered in order to meet the changing operational needs of the University.
Contact for Further Information
Ms Lauren McDonogh
Team Leader, Progression and Graduation
Student Services and Engagement
Telephone: 07 5459 4856
Midnight, Sunday 27th January 2019
All applicants MUST provide both a statement of claims and resume/curriculum vitae.
Information regarding how to prepare your application and write an effective statement of claims is available on our website information for applicants
As part of your role, you may be required to travel to any one of USC’s locations.
To apply please click the Apply button at top of screen.
USC values diversity, enables access and promotes inclusion.
USC strongly encourages applications from Aboriginal and Torres Strait Islander people.
How to ApplyFor more information and to apply online, please use the View & Apply link the bottom of this page.
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